1. Objective
This Refund Policy aims to establish criteria and procedures for cancellation and refund requests for services provided by Logis Training and Consulting, especially training, consulting and technical programs in the area of OSH.
2. Cancellation by Customer Initiative
The client may request cancellation of registration for training or contracted services, observing the following deadlines:
Up to 7 days before the start of training: full refund of the amount paid.
Between 6 and 2 days before the start: 50% refund of the amount paid.
Less than 48 hours before the start: no refunds, but credit may be offered for participation in another training.
3. Cancellation by Logis
If the training or service is canceled by Logis for operational, technical or force majeure reasons, the customer may choose to:
Full refund of the amount paid
Rescheduling for a new date
Credit for other equivalent training or service
4. Absence or Withdrawal
Any absence from training without prior notice will be considered a withdrawal, and no refunds will be issued. In exceptional cases, credit may be granted upon formal justification.
5. Refund Method
Refunds will be processed using the same payment method used for the purchase, within 15 business days of the formal request and approval. For payments via boleto or bank transfer, the customer must provide full bank details.
6. Refund Request
The request must be made by email to financeiro@logistraining.com.br, containing:
Full name
CPF or CNPJ
Contracted service
Reason for cancellation
Proof of payment
7. In-Company Training and Consulting
For personalized services (in-company or technical consultancy), the reimbursement terms and conditions will be defined in a specific contract, considering the complexity and costs involved in the preparation.
8. Final Provisions
Logis reserves the right to change this policy at any time by publishing it on its website. We recommend that you read it periodically to be aware of any changes.
Last updated: October 15, 2025